Support

What to include

• Your macOS version and the OneText version (OneText menu, About).
• What you did, what you expected and what happened.
• A screenshot with names hidden.
• Do not send contact lists or message text.

Common fixes

A banner asks for Full Disk Access

Open System Settings, Privacy and Security, Full Disk Access, and switch OneText on. Then quit and reopen the app. This lets OneText read the Messages database, read only, to check delivery and the phone line.

Texts do not send

Open Messages and make sure you are signed in. In System Settings, Privacy and Security, Automation, allow OneText to control Messages.

The run paused on a line check

OneText pauses when a text left on a different phone line than the one you set. On your iPhone, open that person's thread and pick the line you want. Then press Resume, or stop and rerun the batch. People who already got a text are skipped.

My trial ended

The trial lasts 14 days. Buy a license, then enter your key in the app. Your settings and logs stay.

I lost my key

Get your key again. It comes to the email you bought with.